The Value of Voice
Even if other customer support platforms are improving, voice is still the most preferred form for customers when it comes to the communication channel. Delivering positive experiences through quick access from a live agent can obtain customer’s trust as they can provide direct solutions of issues especially urgent or complex concerns.We believe that the voice contains much more value since it can give the right context, point of view, purpose, feeling, and response which your agents can analyze the customer’s mood based on the tone, pitch, and frequency of their voice, may it be positive or negative. This analyzation can make your agents determine whether your customer’s concerns are good or bad.
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Improve agent
productivity
We know that it is vital for every business to have an effective customer service. To provide such effectiveness, agents should be productive. When your agents are productive, it means that they are happy with their job and feel motivated to do them. With this, your agents are able to provide the best quality of customer service that leads to customer satisfaction and loyalty.
Integrate simplicity in one platform. This enables the agent to have access of the information even on an outgoing call scenario. Providing a campaign with details on screen pops, engage voice helps an agent turn into an outbound/blended expert.
This user-friendly platform uses CRM integration that delivers easy access to the customer’s data scripting in one screen, saving both agent and customer’s time!
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Call Whisper
For Empowering Agents
Having one mobile phone for both business and personal makes an incoming call hard to distinguish at times. With Call Whisper, upon answering outbound calls, an announcement call is whispered into your ear and a programmed preset name or message can be heard. There’s a handy tool provided for you to manage business contacts on your phone—create multiple business contacts or finding more about the caller’s inquiry before answering.
A standard Call Whisper message can be played or custom encoded while its files can be uploaded and stored online as well. In addition, multiple messages can be programmed depending on the number as we have numerous of subsidiaries, brands, or companies integrated with it.
With Call Whisper, you can now answer and transfer calls to the right departments successfully!
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INTEGRATION
Entirely integrated with Pop VoIP to support questions and answers.
Access to the IVR application from any device/computer.
REMOTE ACCESS
Supports multiple campaigns such as campaign specific agents and max used channel/lines.
MULTIPLE CAMPAIGN
Empower Agents with
Versatile Dialing Modes
No one wants to be tired and overworked. This can lead every employee to dissatisfaction in working effectively, slowing down the progress of your business. At Pop VoIP, we are able to give your agents productivity in full capacity while doing less efforts in doing their job. You and your team can now gain freedom and flexibility while doing your jobs anytime, anywhere with a system that is easy to control made just for you.
The agent experience is easy and effective with all these call center standards, click-to-call, progressive dialing, and built-in CRM. The Pop VoIP Outbound Call Center Solution contains 4 key Pop VoIP software products: call center manager software, Voicent CRM, Pop VoIP predictive dialer, and the agent dashboard softphones. You can plug and install any Pop VoIP software products with CRM to produce seamless efforts, campaigns, and customer service.
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EFFORTLESSLY IN POWER
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